Bitcoin deposit ticket

I made a 20dollar deposit and a ten dollar deposit but have not recieved my bitcoin freeroll ticket. Ive waited 3 different times at customer service since yesterday with no answer. I assume the holiday is why… pleasee whatever you can do to ussur this its literally why i deposited at ignition this time. Just want this resolved and a simple free ticket issued and i would be very happy thank you!!

I’m sorry but none of your deposits were over the minimum required $20.

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What if 3 deposits equal 20?

That would not work it has to be one single transaction.