Bitcoin exclusive Poker Ticket missing

Have not received my $10+1 poker ticket as part of my Bitcoin exclusivei did receive the free spins and point bonus. The tournament ticket i I was rewarded was a jackpot $7 sit and go and that was part of a selected bonus I was offered.Its also been 2+ days.

This was issued and used on on Tuesday 24th

I as well was never compensated for my qualifying bitcoin deposit last week. Any help would be greatly appreciated. Thx