Bonus ticket expired before use... can it be re-issued?

I was issued a “$10+$1” ticket for a deposit made on 4/8… I did not realize the ticket had an expiration date of 4/15, and I did not redeem it in time. Is it possible to extend a “one time courtesy”, and have the ticket re-issued to my account? It would be greatly appreciated, and I will be sure to use it on due time. Thank you!

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Sorry, we can’t re-issued expired tickets.