So I just spent about 1.5 hours going in circles with this guy chat support about this. Here’s what happened. I deposited funds Sunday November 14th , early evening. As this was my first deposit for that week I was eligible for the free spins, 15000 rewards etc. Which I did get a couple hours later shortly after midnight (By this time it’s Monday the 15th and a new week.) So later in the following week I deposit again expecting my perks as usual but am told no (after the fourth person I talked to) that if already received my perks for that week and I said no I made qualifying deposits during both weeks and only received perks for one week. Plain and simple. It’s really quite clear to me that I’m owed a set of perks and any other answer is the wrong one. If I make a qualifying deposit during a week from Monday 12am-Sunday11:59pm I should get my perks for that week. Then regardless of what "timeframe,* it’s issued. If I make another deposit the following week I should get it again. I mean ignition would rather pay a support person to argue over an easily misinterpreted footnote in the crypto exclusive membership terms and conditions I apparently clicked on 2 years ago and when I signed up for it and was never made available to me again until I asked for it. They’d rather pay 4 support people multiple hours of wages to argue about this clearly backward and misleading asterisked footnote in the t&c which could be interpreted many different ways . Argue this for hours, instead of just giving me a very loyal player with Diamond VIP points the perks I’ve earned. I mean it seems so simple. I made qualifying deposits both weeks yet I only got perks for one week. It’s just plain not fair. But instead they’d rather argue for hours, and it seems like such a insane business move for ignition to lose the approx $200,000 a year I’ve been pumping in — over something so trivial as 25 free spins and 15000 rewards points that I earned anyway. It’s not like I’m asking something for free. I deposited last week and twice more this week. It’s what I’m owed. So maybe you’ll appreciate the screenshots I send to you of all the deposits I make at other casinos in the future that would have gone to you. Seems like such a “no brainer” to say “Here you go, Mr.Doescher I’m so sorry for the confusion, as youve been such a valued and loyal customer we’ve gone ahead and issued the perks and they should be available in your Rewards now. Please be advised that there is a glitch in our computer system and we therefore advise against making your first deposit of the week on a Sunday in the future as this may result in loss of your weekly perks for the following week.” Something to that effect. Then I’m happily pumping money for years to come. But instead pay a support team to go around in circles with me on something I’ll never understand or agree with.
I have checked on your account and the spins you were issued on the 15th were in fact for this week.
Crypto 25 Free Spins - 777 Deluxe
IGN - RPB - Crypto Self Lock - 25 Free Spins - NOV15toNOV21
The reason for this would be that the spins do take a while to credit, and spins expire at around 11.45p ET. So the spins for week NOV8toNOV14 would have actually expired before you got them.
Unfortunately we cannot bring the spins back once they are expired as they are removed from accounts. I have added 15k reward points for you and a $10 bonus to cover last weeks spins.