I have never received the weekly ignition rewards $2,500 freeroll ticket in the course of the two years I have had this account. I have contacted support multiple times entailing this with promises of it being fixed, but despite that nothing has happened. This will be the sixth time I’ve contacted customer support in hopes of getting this resolved, and I am pretty frustrated seeing I don’t have the same opportunity as the other players on your site. Due to all of this inconvenience and the lack of proper communication, I will be detailing my issue alongside picture proof - hopefully someone can help me out.
Each week I deposit anywhere from $30 to $100 in Bitcoin in order to receive the bitcoin depositor freeroll ticket which WORKS. As you can see, I’m currently enrolled in it here (as shown with the RED ARROW pointing to the tournament):
However, I do NOT RECEIVE the Weekly Ignition Rewards Freeroll ticket each week. I never have. Instead, for some reason I receive TWO Bitcoin depositor freeroll tickets. I believe this is a glitch on your end and I would like this to be fixed. I have also taken a picture to display me never having the ticket, despite having all fulfillments required (I am above Platinum level in your rewards, currently within GOLD TIER):
Here is a picture proving I am Gold Tier (as you can see, it says I have access to the weekly freerolls, but I do not):
PLEASE FIX THIS. I DO NOT HAVE THIS TICKET IN MY BONUS OR REWARDS SECTION TO CLAIM. I NEVER RECEIVE THIS TICKET. I WOULD LIKE TO USE THE BONUSES OFFERED TO ME, THANK YOU.
As one last request, I would like to know if your site offers any rakeback bonus. I play anywhere from 40,000 to 100,000 hands a month at your 25NL zone stakes and have probably given your site well over $10,000 in rake. I want to continue playing on Ignition but I feel as though I’m being short changed, given the amount of volume and work I put in. Do you have any exclusive offers for members who play the number of hands I do per week? Thank you.