Ignition is refusing to pay out a clear Royal Flush from my $0.50/$1.00. They are saying that I do not qualify for the bonus because my hand went to showdown. I bet on the river and my opponent called. Cards were exposed and I (obviously) won the pot. I am being denied payment because “the hand went to showdown”.
According to the Royal Flush rules, it specifically says: Your hand must win the pot, but doesn’t have to go to showdown.
The reasoning for no payout completely contradicts the Royal Flush Bonus rule. Hoping someone in Support sees this and is able to assist. I have all the hand information (Hand #, time stamps, etc…)