No freeroll ticket. chat a disaster

i made a $50 deposit via litecoin on dec 31st and haven’t received a ticket for the crypto freeroll this week. Spent nearly a halfhour waiting for chat support and then over another half hour with reluctant support person (they told me i didnt know the city i was born in). shortly after i provided my last 4 ssn and proved who i was - i was disconnected from chat! now there are apparently “no agents available”. Help!

We will credit you with a ticket for this, we’re sorry for the poor experience.

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They get a ticket for a $50 deposit when it’s a $100 deposit minimum?

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The minimum requirement for a free roll ticket is much lower

Since when?

I believe it’s $20 for free roll