Im so sick right now. Have 5 deep tourneys, close client and cant get back on my tables. So pissed!!!
WTF do I do??!!!
Try the browser?
Browser and phone dont work
try this guide I made to FULLY uninstall and reinstall Ignition Casino Poker on Windows 10.
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Go to Windows Settings > Apps > Apps & Features > Choose the app of the site you want to uninstall: âIgnition Casino Pokerâ then click Uninstall and follow the prompts to uninstall.
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Open File Explorer in Windows and go to C: > Program Files (x86) > select and delete folder: âIgnition Casino Pokerâ.
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In File Explorer go to C: > Users > (Your Windows User Name) > select and delete the folder: âIgnition Casino Pokerâ.
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In File Explorer click on âViewâ at the top, then on the top right side select the box for âHidden Itemsâ. This will allow you to access the AppData folder which holds cached files that need to be deleted to fully uninstall past versions of the poker software. Access the AppData folder in the next step.
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In File Explorer go to C: > Users > (Your Windows User Name) > AppData > Roaming > select and delete folders: âIgnition Casinoâ and âignitioncasino-eu-pokerâ.
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(This step may or may not be needed, but it wonât hurt) Clear Google Chrome browsing data. To do so click the 3 vertical dots in the top right of the browser then click Settings, scroll to the bottom and click on Advanced, under the section Privacy and Security click on Clear Browsing Data, click Basic, select Time Range: All, select âCookies and other site dataâ also select âCached images and filesâ, click Clear data. Close browser.
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Make sure Windows is updated. To do so open Windows Settings > Update & Security > Windows Update > click on Check for updates.
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Restart the computer.
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Go to https://www.ignitioncasino.eu/download-poker and download a fresh copy of the software and install it, but make sure no third party poker software is running when installing the poker site software. Examples of third party poker software are Card Catchers, HEM, PT4, DriveHUD, Table Tamer etc.
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I dont use other programs. I am not sure if this did the trick, but I turned off my WIFI on my phone and used cellular data and got on 3 of my 5 tables remaining. Eventually died. FML. Shouldvâe learned from my past mistakes when the client is kind of acting up, DO NOT close client and open again. Just ride it out or I might get locked out. Paid the price for making that mistake on a big day like this.
this same exact thing happened to me 9 days ago
https://forum.ignitioncasino.eu/t/the-software-is-absolute-garbage-right-now/2058
Thanks for reporting this @LennoxWay - Itâs something that weâre aware of and are currently investigating it. Iâve gone ahead and moved your report over to itâs own topic so that we can track this issue.
Iâm going to take a look at the tournaments you were in, but in the meantime could you confirm what operating system youâre using?
Nice and very detailed with my Windows 10. Last time I would uninstall ignition, search for anything named ignition then delete it. After I re-download and open Ignition, my email and password would still be saved! I couldnât do all of this last night when I was in panic mode. This is probably what I needed to begin my run-good from now on. Thanks.
1 Like
Has anyone else been locked out of a tournament that you registered for like this? When I press the blank button, nothing happens.
same for me
This is still an issue our team are working on resolving. If itâs happened to anyone else, please let us know and be sure to include a screenshot of the issue.
Hi, I ran into a weird issue last night. I went to re-entry the 8:08pm EST Crazyâs Eights and it never sent me to my new table. When I went into the tournament lobby, the âSeat Meâ button was there, but it was missing the words âSeat Meâ and didnât sent me to my new table/seat when I clicked on it. I tried rebooting and same issue, it never worked. I ended up never playing a hand on my 2nd bullet and being blinded out.
I also never saw my name list in the player list. I notice another issue there, it only listed the top 1k players when there was still 1.2k remaining. I was trying to find my ID to open up my new table/seat manually , but to no avail as there was too many tables.
Can you guys look into this glitches and help me with a refund? I e-mail Ignition support about it, just waiting to hear back. Thanks
Hey @Billy723, Iâm sorry to hear you experienced this. Do you happen to have a screenshot of when it happened? Our team is still working on resolving this but Iâm going to take a look at your tournament and send you a PM shortly.
I was disconnected from the client on Sunday when I logged back in the take my seat button was missing from the lobby as you can see in the screen shot. Live chat has been zero help with this issue telling me to unplug my modem when it had nothing to do with my internet connection. Are there any moderators in this forum that can help with this issue.
@JDL84_123, Welcome to the Forum.
Weâve moved your post here as it does seem to relate to this topic. Read above and let us know if youâre able to find anything that helps. Also, some basic troubleshooting steps are provided here and here (Even if youâre not using a Mac)
If after following these steps youâre still not able to see the âTake My Seatâ let us know below.
Iâm not using a Mac and I tried all the basic trouble shooting steps. This seems to happen in big field tournaments when the servers are overloaded. Players should be refunded a tournament ticket at the very least when this happens. Not told by live chat to unplug my modem when it had nothing to do with my internet connection
I stated that these steps would work whether or not you have a Mac as the player in one thread was using a Mac but they work for most PCâs. We see that you havenât yet clicked on the links, and there are quite a bit of troubleshooting tips to try out between both posts that might help. We understand if you feel that this wasnât caused by your your Internet, but resetting your Internet Connection does fix certain issues and there are many more steps in the links provided.
However, if the main issue is to look into a tournament you were disconnected from, was this the tournament provided in the screenshot?
Yes. I had other games rinning on ignition and other tables running from other sites too, so I know it had nothing to do with my connection.