Thunder Crash And Burn

Thunder Crash has some major problems so be careful. If you try and cash out just before your plane crashes it asks you to Reload so you think its your computer when its not. You can see the cash out button was pressed. This is about the 10x this has happened. Happened to me yesterday and lost about $400. Was not happy.

Hey @Rtoole I’m sorry to hear this, I have passed this information on to the casino team.

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Thank you Davy.

If it happened once or twice I understand but when it happens 4 times in one session it gets very frustrating. Hopefully this gets resolved because I can see its becoming very popular and also a big revenue maker for Ignition.

We will see I guess.

Thanks again,

Here we go again. Just when I thought it might be fixed. Its bad.

Disappointing to say the least

Thanks @Rtoole this has been added to the investigation.

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What did your “investigation” find? Any good news? I never heard back from anyone. It was a total of $400 I lost so I am curious about what happened or what was being done to resolve this.

We haven’t heard back yet on this case but we were provided with a timeframe of mid week of the upcoming week for an update

Sounds good. Thanks Matt.

#1 Seems about right. Did it to me 4 or 5 times with $100 per game. A loss of 400 atleast.

Matt no one has gotten back to me yet regarding the case they had with these issues? I was told 48hrs but it’s been longer. Do you know if there are any updates?

Thanks,

Davy no one has gotten back to me yet regarding the case they had with these issues? I was told 48hrs but it’s been longer. Do you know if there are any updates

Gameplay was checked regarding this.
Everyone who had an issue will have been reached out to individually.
Anyone who didn’t it was deemed that game rule 9 kicked in, which states:

“What happens if connection to the server is lost?”
“The game will follow the auto cash out rule set for the bet that was placed”