Vip Hosted - delisted

So I have the btc exclusive account but I’ve been VIP and Hosted for months. I haven’t had any decrease in deposit volume (>25k/month), yet I am no longer VIP or Hosted…wondering if anyone else was recently delisted from these perks and also wondering if you received your bonus miles this week? (generally calculated based off total lost in the past week) I’ve got almost $5k deposits this week with no withdraWals but the chat is telling me I am not eligible for a bonus and the host team just told me I am no longer hosted or vip even so its like ive lost all benefits completely…

To help clarify any of this, deposits are reviewed and taken into consideration however withdrawals would be too.

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They took me off for January and then re added me the next month