@StellarStella1 We apologize for the delays with both your deposit and miles from being credited. Our support team are aware of both technical issues that are currently ongoing.
We are still working on getting this resolved for all.
No cash back and cant deposit
Hey! I did a 75 dollar test deposit with my netspend card, it went thru on my end, called the company to verfy. So post my 75 bucks already so I can play some poker. You cant have that large of volume, 2 days is a long time. Was going to do 1k next, glad I did a test run. Disappoint Final Tableist SMPO Aug. 2019 450.00 entry got 8th and this is how u do me. Up your customer service before you don’t have any… I know the site was doone, but could someone process my deposit please.
DRW
Sorry to hear that but your choise to fund via netspend is good choise I don’t why the deposit didn’t go thru since the site was down but should contact the help desk via the chat feature in the meantime I will include the moderators in this reply to assist you even further. This are some of the most active moderators on the site. Please guys would you assist @juggi13 on this issue please @William @Nash @moderators
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Welcome to the forum @juggi13, I will check on that for you with our deposits team and I’ll be in touch shortly.
Hey I made a 100 deposit on Ignition casino and the money came out my bank but not into my Ignition casino account, I sent them my online bank statement it’s a transaction for 112.25 and that transaction isn’t even on my transactions on the Ignition casino, seems like I’m getting the run around when it’s simple, give me my $100, did anyone else have this problem?
@Jmeyers4703 if it went thru you will see it on your account sometimes you need to confirm the transaction with your bank even after the transaction when thru; it has happen to me. So go online to your bank or call them just to make sure it posted if anything @Matt and the @moderators will have other suggestions but in the mean time I will recommend reaching the the help center via the website since the moderators are full at this time. Go here GO HERE AND CLICK NO TO ACCESS CHAT
then you will have the option to access the chat system to review your issue.
GOOD LUCK
I already talked to 3 different agents, I get no where, they all say the same thing
OK just wait keep your transaction details it will get resolve.
I don’t understand why it hasn’t already been resolved, I already sent my online bank statement to them 24hrs ago and the transaction isn’t showing up on my transactions on Ignition casino, that tells u right there that I never received it
well you did everything you need to they will look into it; if the statement they have logs that show more than you see. I hope it gets resolve before 2pm
When I press deposit. I thing happens
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Hi @Russflo,
After reviewing the account, I was able to see that you have now managed to make your deposit.
Kindly let us know if you are still having this issue.
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@moderators. This has been an issue all day for me. I clicked on the deposit button or the rewards button and nothing happens. You can’t get to the deposit screen…so I can’t deposit.
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This has been happening off and on for the last 4-5 days. I’m convinced it’s happening sporadically during game play too because there have been numerous times lately when playing video poker that the cards sent holding when I push them
*the cards arnt holding when I press them
@Foster. I was able to get in. It was down most of the day. Hasn’t been an issue in the last 24 hours. You couldn’t see your rewards or make a deposit. You would push the button by nothing would happen. Hope this helps.
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