Mermaid Queen Slot Payout issue

Casino Slots
#1

I was playing Mermaid Queen today, around 130pm Central time. I got 2 Mermaids and 3 Clams (scatter symbol). The Game Rules (attached below) state that the Mermaids appear on Reels 1, 3, 5 and substitute for all other symbols including Scatters. Wouldn’t 2 + 3 = 5? 5 Scatters is 200 x bet size. I was only paid for 3 Scatters though. I hit 4 Scatters (via a combination of Mermaids and Clams) a couple other times, but they did not pay the 4 Scatters payout of 15 x bet size. Has anyone else had this issue before?

@moderators - Can you look at this please?

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#2

@Littlejon3 I’ll PM you shortly.

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#3

Ok, thank you.

#4

@Foster, you should really align you client, web games with mobile versions. Are the mobile versions (legacy) still paying out?

#5

This was actually addressed on the flash games removal post as unfortunately it seems we’re not going to be able to move the games that are only on mobile to the web based or PC versions.

The games that are on Mobile do still payout however, and this does seem to be an isolated issue with a specific game.

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