Windows poker client error

for last 24 hours I have been getting ‘error’ as shown in the attached image whenever I try to log in with the windows poker client. anyone else having this issue?

I can see that you’ve been able to play recently, was this using the software client?

Also have that constantly

No… I played last night… but it was using the web interface.

Thanks for clarifying. I’m not see any issues with your account.

Can you try the steps outlined here and see if the issue still occurs?

tried the steps… still no change… still keep getting the same error

every so often I also get this message on the login screen about the reCAPTCHA… obviously I have checked my internet connection and it is fine… works fine with every other program

Is the ‘Error’ message constant, or does it only appear at certain times?

Does the Captcha issue occur alongside the ‘Error’ message, or do they happen separately?

@Sam the error message happens everytime I try to login… I haven’t been able to login even a single time with the poker client for about a week now.

I open the client and enter my credentials, click login. the error shows up after 5-20 seconds… stays on for about 2-5 seconds. Then error disappears and returns to the login screen.

Every once in a while after the error has disappeared, I will see the captcha message.

I’ll send you a PM with a request for more information.