how do you have someone check why i didnt get a bonus when i recieved 3 scatters in a row on birds of prey 2 spins ago can you have someone check my account after i got the bonus it just ignored it i dont want to turn on my phone for a pic then you will say im signed in on two accounts excuse this goes on with the multiple times no one will give me a way to update my phone number being i lose all power over my account to receive my credits for referals of course you have cpies of my id and my card but refuser to address the fact i had no choice but to change phone service . i had no reception in ,y home and they refused to let me keep my number so i have provided the new number id and card to no avail so is this on purpose you could email me for verification but you claim to only want to text the phone i cant acess . also my bank was able to update my ph but you cant figure this out i suppose i may never get the bonus or i never try to cash out but thats kind of why i feel scamed you accept my money from my id and visa but actually control my situation and fun by not letting me send my friend something or get my refers. i also never get the freeroll tickets
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Hi @chris1 ,
I think this might be the spin you are referring to:
If this is the spin, it wouldn’t trigger the bonus round as ‘Wilds’ do not substitute Scatters:
If this isn’t the spin please let us know!
In regard to updating your phone number, we understand numbers can change and if you contact our customer service team via live chat they will be able to update it for you.
Although your phone number might not be updated yet, you can still send your friends your referral link found HERE and you will get credited with the Tell a Friend bonus on their first deposit.
Lastly, we see that the Freeroll ticket was credited to your account at 1p ET today 