Not sure what I did exactly but I got this message after a withdrawal. I left 0ver $100 in my account and withdrew like $320. It read like this in part:
After a review of your account, we have found evidence of Bonus Abuse. As per our Bonus Terms and Conditions, it states:
6.4. Bonus programs are intended for recreational players only. Professional players or players considered, in our sole discretion, to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions. Bonus abuse may be defined as (but not restricted to) clients cashing out for the purpose of re-depositing, depositing on top of an existing balance, or creating new Accounts that they are using themselves.
Now after my withdraw I of course lost the remaining balance so I deposited more money and lost that too. I got a message saying they were giving me a “loyalty deposit bonus” that required $100 min deposit so I deposited $110. It sure on the timeline if I got that offer before or after my withdraw because I don’t pay that close attention to them. I logged back on about an hour after the deposit and got that message from security. My questions are… do they not want us to deposit after a withdrawal? Or depositing unless our account is at $0.00. Or is it the fact I made a withdrawal at all? I’m not a “professional” whatever that means and I for sure only have one account so what gives? I’m puzzled at why they don’t just tell me what I did that was wrong instead of being so vague. Also if they don’t want me to use them then why send me the extra deposit bonuses? Any ideas folks?