Anyone else think this is messed up?

Casino Slots
#1

So earlier today i was playing slot game Diamond of the Jungle. Had been playing for over an hr. Started at min $0.10 wager and moved up to the next wager amount after bonus was triggered. I was on $0.50 wagers with $870 in account when my dog knocked over a glass of cola on my ottoman. As it was tipping over i panic reached for it and my phone came out of my hand and landed in the spilled soda. I picked it up. Slung the liquid off of it and tossed it back on the couch and cleaned up the mess. When i sat back down and picked up the phone the “insufficient funds” error box was on the screen. I looked at the balance and my $870 was now $220. Aparantly in the reaction of what just happened i hit the “Max Bet” button and took a $650 dollar spin. I immediately took pictures of the screen, went to transaction history and took screenshots of my play from the last hour. Not a single spin was played in the game over $0.50. Infact ive never placed a slot wager over $50.00 ever, and that was only a couple of times from a couple of years ago when i was up $10k+. Anyway I went to host chat, explained to the host rep what happened, asked them to look at my play history and see that i had made over a thousand spins in a row in the game starting at the $0.10 and working up to the $0.50 wager and then one $650.00 spin. Finally got to speak on the phone with my host, explaind what happened and said i have the screenshots if needed but it wasnt because they can look at the history.

My player level is Diamond VIP, I play about $1k a week and I’ve deposited over $100k since my one and only withdrawal about 3 years ago.

Host told me there was nothing that could be done, condescendingly said it “might” of been an accident but they have no way to know, so they could do nothing. I asked about any bonus cash or whatever he could do and he told me, “my account doesnt qualify for any bonuses at this time”… i asked why there is a max bet button directly next to the spin button anyways, and why would the game allow you to select max spin for $650.00 with no “hey are you sure u wanna do this?” I didnt even get a reply to that part.
I then asked again they could do anything for me in any amount and was simply told no. I asked whats the point of making a big deal about being diamond VIP if it means nothing. Again got No answer. I then stated that my last deposit may very well be my “LAST DEPOSIT” because Ignition gets plenty of my money as it is and i didnt think donating $650.00 for one accidental spin that according to my entire play history here is not something i ment for to happen. I asked if the $650.00 once was worth more to them than the $1k+ weekley and the answer was yes.
My last question to the host was, “If $100k deposited with no withdrawls doesnt qualify for bonus cash or for them to simply undo what happened since play history clearly proves thats not something i have ever done then what the hell does?”

I understand the error was on my end, but several years of play history validates my “was a accident”, not to mention there shouldnt be a max bet button right next to the spin button that allows you to accidently place a $650.00 wager instantly without any confrimation especially when youve been playing $0.50 or lower for thousand+ consecutive plays. Ignition policy is that If the site messes up or a game crashes or your givin additional winnings they will take it back or come after you legally if already withdrawn. Funny how strongly they feel about the casino giving out extra money and that it has to be rectified immediately, but aparantly I’m not allowed to feel the same way.

Curious if anyone else has ever had something similar happen, and wanted to tell my story as a cautionary reminder that this can happen and if it does the casino couldn’t care less about you as a player/member/source of revenue so be careful.

Lastly, everything above is 100% factual and true. If this happened to you would you be OK with the outcome? Probably goes without saying but… I dont think this is right on any level.

Processing: Screenshot_20240812_203449_Samsung Internet.jpg…
Uploading: Screenshot_20240812_202714_Samsung Internet.jpg…
Underneath the history was over 1k more showing the $0.50 or less wagers.

2 Likes
#2

I am so sorry that happened.
Sucks big time !!

#3

We’re sorry to learn of this accident that cause you to wager $650 on a wager. Unfortunately, we can’t override the decision that was made by the host.

#4

There’s no way a max bet should jump that high. I can’t say how many times I’ve accidentally hit max bet both online and in real life casinos. It’s like the machine knows it was accidental too. because only once of countless occurrences. Has it been profitable.

You feel really lucky if you win even near your bet back. on an unintentional max bet.

It’s understandable for a casino not to refund such occurrences. After all, people would take major advantage of it. However, it’s extremely predatory to have a Max Bet that’s over 20x the base wager. You should have to increase the bet denomination before a single action increases a bet amount to that level.

*** Allowance under specific circumstances
Example: If you are playing a game that has 100 paylines. You are betting $1 a line, but only playing 10 paylines. It would be within reason for a Max Bet to be $500-$1000

#5

See what I mean. The forum mod said they couldnt change the hosts decision. My question is how did the host come to that decision in the first place. Ive played over $100k here and never ever tried to ask for money i lost back naking wagers. I DIDNT MAKE THIS WAGER. THE MAX BET FOR DIAMOND OF THE JUNGLE IS $650.00. i have iver one thousand consecutive wagers starting at 0.10 climping to 0.50 and i all of a sudden decided i wanted to spin gor $650.00. There should be exceptions to anything if you value you players since this is where your revenue cones from. Like i said i freely give alot of my money to wagering. Ive never once asked for money i lost back. What id really like is for someone from management to explain what makes a account avail for exceptions if being diamond vip and $100k+ in since any withdrawl doesnt qualify. Thats F’n illogical

#6

Also, i dont know why typing here lags so much with so many typos so im sorry for that above. I have discressionary income or i would play like i do. For me this event isnt about the $650.00 effecting my finances in any way, its about doing the right thing. Im not sure how i could possibly be a better value to the casino. To simply be told no when theres 3 years and hundreds of thousands of examples my play style to prove this was not intentional just kinda rubbed me the wrong way. Ignition will persue a member in court if nescessary to get a error in the players favor reversed, why should we be expected to not take the same stance?

#7

Unfortunately, once you place a bet we are not able to reverse it, even if this was a winning bet and it was place in error we are not able to reverse it. Wish this was something I could revers for you.

#8