Anyone have a customer service ticket before?

Off Topic
#1

Question for others…
Have you ever had a customer service ticket opened after an issue with a slot not giving you your free spins, erroring out, not paying you your winnings?

If so how long did it take for customer service to fix?

How did they (or did they) notify you when it I was corrected?

I was playing Ladys Magic Charms the 1st day it came out. Won the free spins which retriggered several times and then I got an error code and have not beenable to get the session back.
At the time I still had over 50 free spins and had won over $200 none of which I have access too.
I contacted anagent thru chat immediately and they supposedly were going to escalate it to customer service and although I’ve checked every way I know how (chat, here, email) no one can give me a time frame on when or if this will be corrected.

Of course I’m super frustrated and dont understand why it is taking so long and honestly would think that as a diamond level VIP with over 14,449,691 lifetime miles maybe someone could put a rush on this issue for me.

#2

Hi @KimLuna approximately we’re trying to provide the answer in 24-48 hours, however, there are cases that may take a bit longer. I’ve asked if we have any updates on this.

#3

@Nicolas
Nicholas. Thank you.i look forward to hearing back from you.

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#4

@Nicolas
Any update yet? Today is day 9.

#5

@KimLuna The ticket is still open for your issue along with several others, they are working on it.
Apologies for the delay.

#6

Oh dang. I just had the same thing happen to me and based on your situation, it may be a minute before I see mine fixed. Dang.

#7

@Nicolas
Come one guys its been over 2 weeks and still nothing! I have money that I won $200 + and free spins still playing…when is this going to be taken care of? Someone help me resolve this, please!

#8

RIDICULOUS! after over 2 weeks I finally here from my Hosted rep and am told because it disconnected on THEIR end they are giving me a $50…WTF! I won over $200 and still had 50 plus free spins…waybto make it right Ignition! This is how you treat a Vip player with over 14 million lifetime miles. Wow!

HERE IS THEIR REPLY…

Thanks for reaching out to us. I’d like to apologize for the delayed response to your Casino escalation. I definitely understand that this has affected your gameplay.

I was able to locate the ticket that was created regarding this matter. Based on a review by our Casino Team, it seems the when you placed the wager, the game disconnected from our end and as such was not completed. We certainly understand that this error occurred on our end. As sign of good will, I’ve issued a $50 cash bonus to your account to get you back in the game.

Please let us know if you need anything else.

#9

Are you sticking around and pressing the issue any further with ignition or walking away from this casino? Would love some more updates as events unfold if there are any in the next few days .

#10

I replied back saying how unfair this is…so we will see if they do anything. If they do great I will play with caution after, if they don’t I am done, there are too many other options out there with other sites.

#11

I wanted to give props to Ignition.

I finally heard back. Ignition fixed the game to show my credits won and remaining free spins and gave me a decent no deposit bonus to make up for the hassle.
Thank you Ignition I do appreciate it, just wish it had not taken so very long.

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