I made a Bitcoin cash deposit over 14 hours ago but the funds still have not been credited to my account.
Online chat support has been worthless. They literally make up information to try to stall you and then make up a generic response that does not help and offers no timeframe for resolution. Basically, they just lie.
As soon as I saw in my cryptocurrency wallet and on the Bitcoin cash Explorer that the transaction had over 6 confirmations I checked my ignition Casino account and the money still was not credited. So I waited for more confirmations just to be certain. After 10 confirmations or about 2 hours, I initiated a chat with support since the funds still were not credited. They initially told me a lot, and told me that the transaction was still awaiting confirmation. Once I told the representative that I was literally looking at the transaction on the Explorer and it had over ten confirmations, then they made up another excuse and told me there was a delay in the network and that the funds will be credited shortly. I asked how long shortly is and they told me they don’t know, how can you know it’s going to be shortly if you don’t have a maximum time frame for what you consider shortly? That is just making up something to try to get you to end the chat.
Another hour later, I have the exact same conversation with a different representative via chat, and they told me the exact same excuses. Once I told them that that’s what the previous representative told me, they told me they escalated it to there Financial team, whatever that means. They told me to contact them again in an hour if the funds still were not credited.
An hour later, still no money. I contacted support via chat again, and this representative again Begins the conversation by telling me the transaction has not been confirmed. I told her that is not correct as I’m looking at the transaction and it has over 20 confirmations. Then she says there is a delay and the funds will definitely be credited shortly, the same thing I was told two hours before. At this point I am very upset. I told her I’ve been lied to multiple times by the representative telling me that the transaction is not confirmed, and then when I call them on that lie, they tell me a generic delay excuse, that means absolutely nothing. They can’t tell me what the delay is but somehow after changing from waiting on confirmation to now there’s a generic delay in the network, whatever they mean by the network, they say there is a delay in the network. When I’m looking at both my cryptocurrency wallet and in the Bitcoin cash Explorer and both say there are dozens of confirmations by this point. So there is not a delay. The only delay is you taking the money that you’ve already received and crediting my account.
At this point, the representative gives me a phone number I can call. But I’m too irate to talk to anybody because I know I’m not in the right frame of mind at this point. I actually go to sleep, and wake up 9 hours later. Get something to eat, do a couple of other things, at which point to check my account in the funds still are not there. Right back where I started over 13 hours ago.
So I call the number I was provided and can you believe that the representative gave me the wrong number. They gave me the number to Bovada when I’m specifically talking with ignition Casino. Bovada gives me the right number to ignition Casino though as they apparently are somewhat the same company but have different support numbers. But somehow I was giving the wrong number?
So here we are 14 hours later, and I’m finally connected to a live representative on the phone. He tells me, again, there is a delay. I’m looking at the transaction on the blockchain Explorer and it shows 91 confirmations. Yet the money is still not in my account. And he can provide absolutely no information or time frame for resolution. Just tells me to wait longer. How is this acceptable service? This means they are under no Authority and have no one to answer to. They are allowed to just take your money and never credit it to you, and don’t even have to give you a reason or a time frame for resolution. They can verify the same information that I verified, that the transaction has been complete it, has at this point almost a hundred confirmations, but they are under no obligation to actually credit your money. Talk about gambling, we’re not even talking about the games, we are talkin about the fact that you are gambling just buy trying to deposit money. It’s a gamble whether they will actually credit your money.
And there is absolutely nothing that I can do. They are in a different country so I can’t sue them, I have absolutely no recourse. And neither do you. I wouldn’t even say gamble at your own risk, deposit at your own risk is more like it! The worst experience I’ve had with any company in my entire life and the worst customer service. They know there’s nothing you can do so they don’t even have to be polite. Nor do they have to offer you any information or time frame for resolution, much less an actual resolution. You would be better off lighting your money on fire. Absolutely ridiculous