Bitcoin Deposit Delays

I’ve been waiting since 830am central (6hours) for a deposit to go through . I’ve had over 18 confirmations . When I chat with customer service I get 2 different answers …one rep says there is congestion but this has never happened and if Coinbase shows it completed it should be in my account. Another rep actually said ignition is having issues and should be resolved soon! This is insane! I lose consistently and now I lose $ I haven’t played ! Anyone else ???

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@moderators is this something you can confirm??

We will review the transaction and then get back to you.