Title: Bitcoin Withdrawal Pending 9 Days - Frontline Chat Unable to Resolve
Body:
Hello Mods,
I need urgent help escalating a withdrawal issue that standard live chat has been unable to resolve all week.
My Bitcoin withdrawal has been stuck in “Pending” status for 9 days now. I am an established player with a verified account and past successful cashouts.
Here are the facts of my account status:
- Bonus Status: Absolutely zero active casino or poker bonuses.
- Playthrough: The 1x deposit playthrough requirement has been fully met.
- Deposits: I made a credit card deposit on the same day as the withdrawal request. That transaction has completely cleared and is marked “Posted” on my bank statement (not pending).
I have spoken with frontline chat agents every single day this week. Each agent tells me to keep waiting but cannot provide a reason for the hold or pass it to the financial team for approval.
Since my funds have cleared on my end and my account is in good standing, please have a financial manager manually review this transaction and broadcast the Bitcoin to my wallet.
Thank you.