Black Screen Login Issue

[DonkeyShow]

@DevelopedByMonkeys

I was just 3 out of 7 in the $20,000 guaranteed $109 last night. All-in, the cards froze.

Do you have the “Show All-In Percentage” setting turned on? I have found tables to freeze up when going all in with that setting turned on.

[player1]

i also have mine turned off and my cpu is solid

i turned off everything i can in hopes it might prevent some type of bug.

[player1]

@DevelopedByMonkeys

Your software is the worst software known to man.

I was just 3 out of 7 in the $20,000 guaranteed $109 last night. All-in, the cards froze.

I closed out the table, clicked the “Take My Seat” button, and then the table is just stuck loading at 59%. I close the program, load it up again, and it’s just a black screen. I close it again and then it crashes my computer.

I restart, boot right back up, and then the client is just a black screen. It takes two minutes for their login to appear. I enter in my my credentials and I get, “Unknown error. Please try again.”

I have to close the client, wait another minute for the login screen to appear, and I sign back in right as I’m blinding out in 5th.

What shady, poorly programmed software. I feel like I was just robbed out of thousands of dollars and it is easily one of the worst experiences I’ve had on a poker site, outside of playing super users or my cable internet going out. And this IS NOT a problem on my end, as I’m reading about other users on TwoPlusTwo who experienced the exact same thing tonight and other nights.

Your software cost me, at the very least, hundreds of dollars. I want some form of reimbursement for the trouble and inconvenience or I’ll never return to your servers. I should receive a refund for my in-the-money position due to this inconvenience.

i just had this problem right now.
was playing 4x 9max cash games (very long session) and super chill relaxed (love 9max)
it took me like 6 hour just to get 4x 9max tables going (so sick)
then said lost connection to internet sent to the log out screen and have to do the captcha.

**i did not lose my internet connection even for 1 second…

i complete the captcha and it gives me a solid white screen (most the time it is a black screen)
after 10mins still a white screen

i close the poker client ( i do not use the web browser to play poker ever) then restart it and do the capcha again and behold it works.

but rip 4x 9max tables that took 6 hours to get 4 of them going.

[DonkeyShow]

I am still regularly getting the black screen when logging in. Any progress on fixing this bug?

[Foster]

There hasn’t been any specific fix as of yet, but in regards to this we would always still want any examples you can provide so that we can isolate the issue.

[TomBilyeu]

Mix up stakes. It can be difficult sometimes to get 4 tables full ring if you only play one stake.

Also try using an internet browser instead of the poker client to run ignition. I believe Chrome is the suggested browser that is most reliable for ignition. Using an internet browser, the games run more more smoothly without lag etc from my exp.

[TomBilyeu]

Not sure when you get the black screen. When I try to login sometimes I get it. If I close ignition with Task Manager and reopen ignition it usually works again.

[player1]

@TomBilyeu

Mix up stakes. It can be difficult sometimes to get 4 tables full ring if you only play one stake.

Also try using an internet browser instead of the poker client to run ignition. I believe Chrome is the suggested browser that is most reliable for ignition. Using an internet browser, the games run more more smoothly without lag etc from my exp.

ty for your input and joining the discussion but this idea is completely unreasonable.

there should be a waiting list.
there should be a list of the number of tables running at a given stake

when i try to start up a new table, people just join and leave instantly for 30 mins straight because they do not know if a full table is running or if this empty table with 2 people on it is all they got.

i can only imagine how much money bovada/ignition is losing in rake from players just joining tables at all different stakes and leaving instantly to try to find a full table…its bad…and honestly many times i just do not play because i do not want to play heads up on 3 tables and only run one 9max…

when i want to play 9max i am not trying to play heads up or 3max-6max and i am no tucks given type of guy…now guys who care more would fore sure not try to join a 9max table with 2 people on it.

if bovada/ignition really is trying to provide an atmosphere for the “NEW” player than all these not so little things would really impact their over all experience negatively.

how about some 9max zoom or zone whatever it is for a change?