Hi, about 3-4 weeks ago I deposited $200 to play with. I slowly started unlocking the funds from the bonus. But then one day it just stopped unlocking the bonus funds. On the reward page, it says 1200 total points necessary to claim the bonus, however I have already earned over 2000 points. I think something is going wrong. Please unlock the rest of my funds.
@Jason11 the Poker welcome bonus will be unlocked in $5 increments for every 150 Ignition Miles earned in Poker. Ignition Miles are credited upon exiting a cash game table or finishing a Poker Tournament.
A $200 deposit would mean you require 6000 miles for the bonus to be released in full.
You can view more information on our poker welcome bonus here
Still I have 2291 points which should be $75 but I have only gotten $42, so something is definately wrong. Please unlock my funds.
On top of your Poker activity, you also had Casino activity that generated those points, I’ll send you a PM shortly with more information.