Bonus not applied correctly to my account

Poker Cash Games
#1

Hi, yesterday I hit a royal flush in nlhe cash game today. Hand # is 4212281154 . TBL#25573643 . I emailed bov support and they won’t apply to bonus to my account. I’ve checked the requirements multiple times and my hand has met the requirements… .Basically, my opponent shoved all in on river and i called with my royal flush (using both cards in NLHE cash), so we went to showdown… Ignition said 'The hand does not have to go to showdown. ", which they are arguing that means my hand CANNOT go to showdown if i am to win the royal flush bonus. Whereas I believe its clear that the above quote clearly means that the hand can showdown to win royal flush bonus but also has the option of not going to showdown to win royal flush bonus…This is how it’s like in all the poker rooms/casinos I’ve seen for bad beat bonuses, royal flush bonuses, etc. In fact, I’ve won the royal flush bonus on ignition before by going to showdown…

Can support please correct this and give me the royal flush bonus that I’ve won? Please? Thanks for your time.

1 Like
#2

Hi I have checked this and confirmed you did hit the royal flush, and as such were eligible for the bonus. I have added $200 to your account now. Congratulations!

4 Likes
#3

Thanks! I see it in my account. Greatly appreciate your help!

1 Like
#4

I made a royal flush on here less than 2 months ago. Had the same exact situation where ignition support said my hand didn’t meet the requirement as it went to showdown. Could you please look into this hand for me? Hand # is 4186830592 . TBL#25215203. They did issue $100 USD as a good will gesture but they said “specifically talking for the Royal flush bonus won’t be applied as the requirements were not met.” When my hand definitely did meet all the requirements. Basically I should have won $200 total for that royal flush but they gave me only $100 instead.

I would GREATLY appreciate any help on this. Thanks for your time.

#5

@TomBilyeu Apologies for this, I have added the reminder of the funds for you.

#6

I always receive a crypto deposit bonus for a deposit of $30 or more which consists of a $10 tournament ticket, 25 free spins a and 15,000 ignition miles. Every week I get this. Well I just got off of a chat session with a lady who kept going in circles with me telling me that my deposit wasn’t made in time for the week or whatever it was and that I couldn’t get the bonus. I contacted ignition on Sunday when I didn’t receive my funds the week prior to this week when this happened because this has happened two weeks in a row and the gentleman told me that I needed to wait 24 hours which I did in the funds for the bonus for then in my account. But this week I thought the same thing would happen so I waited a day and still nothing in my account. So now that I contacted this lady on the chat forum she again told me that I couldn’t receive the bonus because there was an unknown glitch on their part and doesn’t know why the bonus never hit. Well because there was an unknown glitch I’m getting screwed out of my bonus because of a deposit I made this Sunday for $34 which is over the minimum 30, I don’t get my bonuses because the week won’t start until Tuesday because I didn’t receive the funds last week until Tuesday. That glitch made the bonus not hit for 2 days which is docked me 2 days in the week. I know that’s a little confusing so bottom line is I didn’t receive my bonus because I made a deposit after the deposit I made to get the bonus causing me to lose the bonus. There’s anything you can do to fix this I’d appreciate it a lot even if you can’t give me the whole bonus anything would help it really would the person I chat with wasn’t going to help me at all. I find it to be unfair for a loyal customer that’s been on this site for several years and is spent several dollars. Thank you in advance.

1 Like
#7

For BTC Exclusive … week starts on Monday and ends on Sunday. It doesn’t matter when bonus drop. Your first qualifying deposit will trigger the perks for that week. Even if first deposit js on Sunday …furthermore . Your deposit on Monday would also trigger perks.

Did you deposit with crypto or matchplay?matchplay deposits won’t activate perks anymore

#8

@DMT_Alien I’m not seeing a qualifying deposit this week for the rewards.
The week runs Monday to Sunday.

#9

@Davy Can you please verify my qualifying deposit? I know it hasn’t even been 24 hrs yet, I’d just like some reassurance that my deposit yesterday qualifies me for the same bonus I’ve been getting every week for several years now. Thanks in advance!

#10

@NeverLook Yes, looks good to me! :slightly_smiling_face:

1 Like
#11

@Davy @moderators it’s been 48 hours, and still nothing. What gives?

#12

Apologies for the delay @NeverLook, these should be available now.

#13

You’re right it doesn’t matter what day of the week you make the deposit. But this lady was telling me because of the day I made the deposit is why it wasn’t going through.