Can't get on to $2,500 tournament

I signed up to play in the $2,500 tournament that just started. The tournament started but I was not given a seat. This has happened before to me. Am I doing something wrong or does the system glitch and players aren’t given access?

Site and software are poorly programmed in general. You can access at https://www.ignitioncasino.eu/poker hitting play now

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Thank you! I was able to catch a few hands:)