Can't withdraw (false error message)

Hi @moderators ,
When I try to withdraw, I get the message “One of your recent crypto deposits has not been fully confirmed. You are unable to request a withdrawal at this time. Please try again later.”

But all my recent crypto transactions have more than 12 confirmations. Isn’t that enough? Please help

This should be ok now, please let us know if you have any further issues.

Has anyone else here been waiting FOUR (4) days for their Bitcoin withdrawal to “confirm” on the blockchain?

If they sent it with low fees then it’s gonna take a few days. There are over 200K unconfirmed transactions on the blockchain resulting in huge fees and long delays.

I’m having the same issue right now despite the BTC deposit having 16 confirmations on the block chain. Is it possible for you to look into this for me? I’d like to withdraw this week before I leave on vacation.

please send us a PM if you are still having issues and we can take a look for you.