I’m not sure but i figure most of us have been to chat with support . So we know the routine, date of birth and four digit code. WELL , not today agent answered my question and didnt ask my info until the end of the chat when i asked how he did it without me providing my info. Not happy about this happening
Better than waiting an hour to be transferred to a “supervisor” only to have them end the chat without helping you.
yea the support help chat is a mess for sure
Note that ultimately these questions are to confirm the account and verify. We are still able to pull up account details without this. While they shouldn’t have provided details without confirming first, the review itself would still have been based on the correct account.