Since last week, I get disconnected from cash games constantly. It ranges from immediately after I open my table, up to 30 minutes after I open my first table - but it always happens. I have done all of the troubleshooting steps including changing my DNS, restarting my modem, etc… Is this a wide-spread issue or are there further actions I can take?
Before last week, I never had this issue.
Hi @Bluetoe33,
We are sorry to learn of the issues you are experiencing and know that it can be rather frustrating. There are no report issues by our technical team. I know you stated that you attempted majority of the troubleshooting steps, have you attempted to uninstall then reinstall the application? Also you can try the web-based application and let us know if you are still having the same issues.
Yes I have uninstalled multiple times. I would prefer not to use the web-based application long term even if that does work but I can check.
Got you, when you uninstalled did you restart your computer before reinstalling?
I did not - I will try that next and let you know the outcome, thanks.
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I was doing well in a tourney. I was disconnected in the middle of a hand…can’t reconnect. The issue is with ignition. And no, it’s not my device, internet, or my connection. Thank you.
Same!!!
We apologize for the delayed response and sincerely regret any inconvenience this issue may have caused. We’re pleased to inform you that the poker issue has now been resolved. If you continue to experience any difficulties, we recommend troubleshooting your devices.
Thank you for your understanding and patience.