Didn’t receive my jackpot

Just want to know if this has happened to anybody else, and if so how did you approach it?
About a year ago, I was playing Amazon bingo on a dollar a ticket. **Killing it, like I always did back then. I was just hammering away on that button. Jackpot was 36,000$ I pushed play, and hit the bingo without even buying a ball. Not ever winning a jackpot before or playing online I did not know what to expect. So I ended up playing three more games before I contacted support. They tried to give me the run around, I was finally able to explain, what had happened without any argument. They tried to tell me that I did in fact get the bingo, but it was not within the first turn. I simply asked the lady. “Have you ever played bingo?” Because this is how it works…. If I did not get the bingo on the first turn then you should have seen the transactions from me buying the bingo ball, now in this lady’s defense she was puzzled. She then said I do see what you mean, I will give you a call back. After waiting for awhile, she finally called back and said that there was nothing she could do. After admitting that I in-fact legitimately won the $36,000 jackpot, she offered me a couple thousand for my troubles…
Pissed off in a rage I kindly told her to ram that couple thousand in her ass. Thinking I was $36,000 richer. I ended up blowing what money I did have on big bets. So I called them back, told them I was sorry for getting ripped off, and if the offer still stands I would take the hand out. Only to be really humiliated, she sent me $50.00 and tells me at least there is no play through.
Now, my question is:
Could there have been a better approach on my end? The only reason why I’m bringing this up now is because I have a been a die hard ignition player (refuse to play any other casino) but lately I am not getting the same loyalty out of them. The last couple times talking to customer service has been a joke, and winning a single dime or getting even a little bonus has been nearly impossible… don’t get me wrong, I have won jackpot after jackpot even after the bingo incident, but no body likes to get punked out for $36,000. And get treated like a haven’t dropped thousands into their casino. Rant over.

I’m pretty sure I remember that jackpot, seemed crazy high for those games. I probably played it for a whole week before starting to give up on it (got pretty beat up) and then it was finally gone.

They really just pocketed the jackpot? Did you see the jackpot reset to 3k or so right when you hit it? (Forget the exact amount it seeds at.)

If so then you definitely should have won the jackpot, but be aware that to hit the jackpot it needs to hit within the first 30 balls so if it didn’t reset there might be some chance you just got a normal bingo in 31-33 balls (you get 33 balls before buying any bonus balls so it’s possible to get a natural bingo without a jackpot.) Not that it helps right now but I’m pretty sure any jackpot you hit on the site should be rewarded immediately and if it isn’t, something went wrong. You would want to immediately stop playing anything until you figured out what was going on.

It would probably help if you have screenshots, otherwise it’s kind of hard to prove anything. Unfortunate this was probably over a year ago though.

Yeah it was kind of for future reference you know. Ignition has been pretty damn good to me I can’t lie there.

It was actually my first time gambling online so I really didn’t know what to do or expect but I know I’ve been playing bingo for so long at that moment in my life I could read the game if you know what I mean. And when I did speak to customer service about it my main argument was if there was a bingo ball since you’re familiar you know that you would have to have paid cheapest 100 something for that ball and I told her did you see me pay anything close to that mount for a ball the first ball I bought was for 8 cents or something like that so clearly I got the bingo and then she soon realized that but told me there was nothing they can do man I was pissed. But I’m about ready to post one more thing to show thanks to ignition

FYI to qualify for a bingo jackpot. You have to hit it within the first 30 balls drawn. I believe it draws 33 balls before you’re given the option to buy additional balls.

So it’s possible you didn’t actually qualify for the jackpot. If you bingo’d in the last few draws of the initial game.