Over the past few months, there have been frequent disconnects from the cash game tables. It reconnects after a few seconds and usually moves me tables. When is this going to be resolved? It’s an incredible nuisance, and no, before you ask, it isn’t related to my internet connection, as the rest of my connection stays solid when these disconnects happen. Would love some sort of answer from support.
Disconnection are not something we can predict or prevent as this can happen with a drop in your bandwidth usage among other factors.
However, kindly confirm your which browser your using and we’ll look into this further for you.
It’s not a drop in my bandwidth, as I’m using other applications while playing(watching streams) and they experience zero drop in connection. Also, I’m using the poker client, not a web browser.
That is more than likely the issue. Streaming uses a lot of a bandwidth which can affect your game play as well.