Games glitched during winning free spins

They made my messages private yesterday, so I’m starting this again because they have not done anything to help me or respond back even though I am a loyal customer. I was playing Hell’o Win and it glitched and I have no access to the money I made during the free spins.

Apologies for the delayed response @Simca1983 but this issue is being looked into that is why we put it in a private message for us to mopnitor it closely. Thanks for understanding.