Hello, so i played the new game Year of the Rabbit for the first time today(it was 3rd or 4th to last game I played today.) After getting 3 scatters over a dozen times i thought that should of given me free spins. So i checked under the rules and sure enough 3 or more scatters was to trigger the bonus. And it didn’t do that for me over a dozen times. I contacted customer service and they looked into my account. I guess they seen the issue so they said they had to transfer me to anothet department. After 15mins she said hold on I’m transferring you. Well she ended the chat instead of helping me. Can someone please help me and look into this? Attached is one of the times i got 3 scatters and no bonus spins was given. The other attachment is the customer service representative saying she wss transferring me.
This game was a meant to be similar to the 88 fortunes family of games in real casinos. The bonus round is triggered when there are 3 or more consecutive scatter symbols, but the first symbol needs to appear on reel 1
Hi @jjaimez1833, first I want to apologize for the service given by support. We’ll have this review and update you soon.
Hi @jjaimez1833, as @tpatton2915 mentioned above the free spins are triggered when the scatter starts the first reel of the left to right, based on the screenshot the scatter did not meet the free spins bonus trigger. Apologies for the delay had some connection issues on my end.