This is my 3rd day in a row having to contact costumer service. Day 1- was a bonus issue. Day 2 got my bonus fixed they had a withdrawal issue. Day 3 today player transfer issue. Then the interruption in every game unimaginable. I’ve about had it. Crazy to think they provide a software program. We play it they make money. Gotta make this right. Or I’m moving to a different site
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Welcome to the community!
I am your unofficial host and almost everyones best friend if you have any questions just let me know and i will do my best to troll you.
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Hi @Bobrpar,
Welcome to the Forum.
I’m sorry to hear about this negative experience.
If you have any questions or issues, kindly send us a PM HERE and we’ll be happy to assist.
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Tons of glitches and outages across the network this morning! all platforms!
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@chicoraro78 Can you please explain the type of glitches you’re getting as we don’t see any gameplay from this morning?
Im not sure if its on my end with Xfinity…so no reports of outages?
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Nothing that we’ve seen. We’ll keep an eye out. But can you explain where the glitch is happening? is it here on the forum page?
I think it might have been my Xfinity service…disregard please! You know something is wrong when it takes 10 mins to load up the xfinity page that tests how fast your internet speed is! Not fast! lol
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Anyone having any glitches this weekend, needing to refresh screen on many occasions? Specifically on the 18th and this morning.
when I klick on Casino button it shows me page not found
Is there any guy to ghave such experience today?
@mehrdad1341 You get an error when just clinking on the casino tab or on specific games?
Is it possible to clear your cache and cookies and let me know if that is still happening?
That happens to me too when clicking casino tab - same except it says something about Chinese or Asian I can’t recall.
Also, I click on new games and nothing will happen. Just takes me to another screen.
The other day I I did auto spin and lost first three spins and got kicked off game and when I looked at lobbyALL my money was still there lol
But it got me back 5x. I was playing poker on acr while playing slot here so my focus wasn’t directed at either. I went through stretch of times with a few big wins (10x+) and looked at balance and it wasn’t what I thought it would be. So I paid more attention and caught a winning spin and got the dollar amount I won on screen but not credited to account balance. Watch for this.
We’re sorry to hear about this error. Have you tried to clear the cache and cookies from your device? In addition, please make sure that you are using Google Chrome as your Browser.
I had the same problem with Caesar’s victory. I won 22 dollars and some change but it never credited my account.