Hello forum / admins !
I was referred here by a friend and the support team to ask for a “reset” from an admin on the new game “Bounty Hunter” that is frozen and will not load for me no matter what I try ( yes I have tried all recommended suggestions from Ignitions technical support … I even have tried logging in from multiple devices with the same result).
The game disconnected while trying to transition into the bonus spins I had won shown below. Everytime I have tried to reload the game it only loads blank boxes as is also show below.
Its my understanding that the forum mods have the ability to reset games in instances like these … an ability which the support team interestingly are unable to access. Furthermore, support could not reach out to the forum mods on my behalf, hence this post, which I also thought was interesting. I was told Ignition staff operate under rules and regulations and that communication between the two entities on the players behalf lies outside of those boundaries. Satisfactory answer but interesting none the less.
Anyway, I would appreciate it if someone could assist me with this! Please reach out if further info is required.