Around 5 days ago I made a $195 deposit an proceeded to try and play normally. The games were glitching out, just spinning and spinning and if they finally did end a roll I lost, and I was disconnected over 13 times with my bet amount being lost after play. The game was not resumed on the last spin when I reconnected. At first I thought he issue may have been on my end so I checked my connection logs on my router via my phone’s IP address and it was solid the entire time. Initially I was hoping that the issues would resolve themselves but no. I contacted support about this when I had $15 dollars remaining asking for a refund on my deposit or some kind of compensation for the glaringly obvious, OBVIOUS technical issues occuring. I even got it escalated to tier 2 support with a supervisor and still they did nothing. Instead they said that they had already awarded players 40,000 rewards points (with a 25x playthrough or whatever it was) and that was supposed to be enough. It’s ridiculous.
If this site cannot run the games properly and fairly due to technical issues or Ddos attacks or whatever then they should just stop gameplay instead of continuing to take/steal people’s money.
It seems like this site is unable to defend itself sufficiently from these attacks. They’ll probably end up paying some type of “ransom” to the attackers to stop the attacks and what happens? Oh, suddenly everyone is losing. You’re kicked out of poker tournaments. Nothing hits. Shocking, no??? Wtf ignition. I’m a diamond level member. I play here a lot. It is SOOO obvious what’s happening.