I’ve now been disconnected from 3-4 poker MTTs that has probably cost me hundreds in missed prize pool, however this one hurt the most, and apparently Ignition support wants me to speak with the pit boss on a live dealer game - Can someone from support please help me get a real answer as to who would support this issue?
I was playing Live Dealer when the video and audio froze, and when I tried logging back in I got the message “Error”, and when I was finally able to reconnect I clicked on “Live Dealer” and it brought me right to a table where I appeared to have been playing with auto-bet on for around an hour and down $400-$500.
Is this just a loss I take because Ignition is having connection issues? Or is there actual IT support that can verify my account performed no actions each hand for a certain period of time and refund me back those funds?
Will the site freezing issue ever stop? After my fun support chat session where they disconnected the chat while I was being polite and courteous I am about at the end of what I will deal with from Ignition.
Can someone from support here please advise how I handle this situation?
Thank you in advance for any response from support, I am feeling literally sick thinking about that loss to my balance from being disconnected yet again :\