Serving you better so you can play harder
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• We will never miss a payout. Our commitment to fast, safe withdrawals will keep you in the driver’s seat.
Safety/Security
• We use reCaptcha and SMS Validation to ensure the safety of your account.
• Additional account security measures will be top of mind and we will continually improve them as technology evolves.
Product
• Our selection of poker games will continue to be among the best in the industry, from daily Sit & Go and Turbo tournaments to multi-million dollar special events.
• We have a firm commitment to abide by our Poker Tournament Cancellation Policy.
Customer Service/Self Service
• Our Help Center will continue to offer support in several ways and we’ll keep improving it, based on your feedback.
•You can contact customer service 24/7:
o Live Chat (24 hours a day)
o Email (reply within 48 hours)
• The Ignition Forum is moderated and available 24/7 – to get additional info from fellow players.
• Our bonuses will be paid on time and quickly so you can get into even more action.
Notifications
• If an unexpected site outage occurs, we will let you know the details within 60 minutes.
• If we determine that you deserve extra consideration as a result of unexpected downtime, we will resolve it within 48 hours.
• You will be given notice a minimum of 24 hours before any planned maintenance.
• We will let you know 7 days in advance of any changes to existing programs, products or bonuses.