Incorrect payout! Please help!

I seem to have gotten an incorrect payout. I staked $100 on Reels of Fortune Hot Drop Jackpots and hit 3 wild symbols which is supposed to pay 500x or $50,000 in this case but I only got $500. It was the spin at 11/22/22 06:15:31 PM
Reels of Fortune Hot Drop.
Are there any @moderators that can look into this? I didn’t get a screenshot. Any way to view the results of the spin? I saw 3 wild symbols on the line for sure and not 3 bars or 2 wild symbols which would be the only way for it to pay only $500.

This is the spin and the result we have for this spin on the back end:

Capture

It seems there was only 2 wilds.

It seems you likely had a display issue as there wasn’t 3 wild symbols even on the screen when the spin ended.

@Foster thank you for checking. I could swear. Would you mind checking the other spins just to be sure cause maybe it was on another spin. There are only 18 spins total but I’m certain this had to be in the first 10.
Thank you so much and sorry to trouble you but I stared at it and it was 3 wilds.

Or maybe 1st 12, I dont know. But I saw it for sure

Maybe it was the spin right before or after. Could you check these? I’m sorry to trouble you and I really appreciate your help but I saw 3 for sure. Could you check these:
11/22/22 06:15:27 PM
11/22/22 06:15:29 PM
11/22/22 06:15:36 PM
11/22/22 06:15:39 PM

Thank you

The spin provided above is the correct one unfortunately. It was the $500 win and the last spins you had played prior to posting. None of those other ones have 3 straight wilds.