Keno 12 hit and only paid $6?

Even if you bet a penny i think 12 would be $250…

That’s exactly what it is and I’m having hard time getting it corrected

Chat is almost impossible these days and through email it likely wouldn’t be solved until tomorrow. I’d hang out here and wait for @moderators. That’s crazy though! Definitely an error. 10 would be $6. Good luck!

You could try to PM one of the mods here too. Might be quicker

Thanks I never use the forum first time using it

Glad to be of assistance, i wish i could get you your money though. Congrats on the win and hopefully the mods or someone helps!

How do you pm a moderator

Just click your profile and envelope go new message and type @moderator should pop up

Spoke to them on phone and they said they escalated issue and it will take 48hrs to hear back. The pictures say all there is to know and still have to wait to get the money

That is ridiculous! I was afraid something like that would happen… honestly it wouldn’t surprise me if they try to deny you your winnings. Just seems to be the way things have been going lately. I hope I’m wrong because that really is a good win! Maybe it won’t really take that long either.

They are telling me I have to wait 48hrs for the support team to look into this. These pics show it clear as day but I have to wait to get the money unbelievable

Just got off phone and they said they escalated issue and it will take 48hrs to hear back. The pictures say all there is to know and still have to wait to get the money hmmm

As you can see from this second screenshot only 10 numbers were hit from your numbers selected on review. These were the numbers that came out ‘75,15,59,45,18,40,74,17,67,3,63,30,38,29,19,27,78,42,52,36’

Only 10 of these were valid hits, and therefore the $6 that you received was correct. We’ll escalate this to see why it said 12 hits but you did only get 10.

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