Hi, I’m having lagging and crashing problems today. I already restarted the client 3 times in the 1st hour.
Are you guys having server issues?
Not a good day for it with the Holiday main event coming up.
Thanks
@Billy723 I am not aware of any server issues. What I would suggest in this case is try using the web version of the poker software instead. Please also use the incognito window.
Let me know if you’re still having issues.
Always they won’t do anything about it.
Right guys
No, that’s not the correct solution. I can’t play mobile as I want to play 6+ tables thorugh your desktop software.
How about you guys get a better software? Why can’t I even open a MTT tourney logging without sweating a client freeze these days? It’s been software for like 10+ years.
The crash/lags got better after the 1st hour, but still cost me two last minute rebuys into the $162 200k Gtd and the nightly $55 30k Gtd.
Will I be compensated for missing these two rebuys??
Can I please DM the mods directly on here anymore so I can provide more info please. Thanks
Hi @Billy723, we’re very sorry to hear about this matter. Please be advised that we do not handle compensation on our end, so we suggest reaching out to customer support regarding this concern. I will also send you a PM so you can provide the necessary information we need. Thank you for your understanding.
Hi @KyleJClay, we completely understand your frustration. However, every player may have a different experience, and your concern has already been addressed via PM. Thank you.
Yes they do they do more than those overly polite customer service pukes
Hi @KyleJClay, Thank you for your feedback. We appreciate your perspective. We always strive to provide the best possible support and address concerns as effectively as we can. Thank you.
Ok, how about when your software let me into the $215 40k 2nd Chance for a last-minute rebuy, but then froze at 59%?
And then how about when I restarted your client twice and that didn’t fix?
And then tried restarting my PC and same issues?
And then had to switch over to my other new PC and then miss over 5 minutes of action which is kind of important when you only give us 2.66bb at reg closed?
Then I bust the very 1st hand I’m able to play?
ISP working fine - your POS client software - not so much
Hi, sorry for the late reply, if you are still having login issues please drop us a PM and we can take a look for you, but i’m seeing no reported issues at this time.