i’m currently, like as we speak, getting burnt by some guy who failed to confirm a matchpay transaction. he also promplty blocked me on paypal. i’m trying to contact matchpay via the chat now option. there’s a red highlighted field that asks for my account number? i don’t have an account number, and haven’t needed one for the 5+ years i’ve used matchpay. anyone know what this is or where i can find it?
Hello! I’m sorry to hear you’re experiencing this situation. The red highlighted field asking for your account number is typically used if you have a MatchPay account registered with us. Since you mentioned you’ve been using MatchPay for over five years without an account number, it’s possible that your transaction was linked to your PayPal email or phone number instead.
To assist you better, I recommend reaching out directly to the MatchPay support team through the chat or email options. They can verify your account details securely and help resolve this issue promptly. If you have any transaction IDs or proof of the payment, having those ready will also help expedite the process.
I apologize for the experience but this needs to be resolved by MatchPay, and I do hope that you get this sorted out as quickly as possible! If there is anything else that you need please let me know.
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problem solved. ty
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Awesome, glad this was resolved.