I have 2 trades on matchpay equaling $600 both people said they sent credits although they didn’t. Yesterday it wasn’t even an option to “chat now” today it’s an option but no representative comes to the chat. I’ve sent 2 emails and looking in the matchpay chat it clearly says in both that it’s not sent. By other people. How can I get help with this. Is there a number or anything for matchpay? I’ve also sent 2 emails
There is an email option, and also a live chat option available on their website.
Live chat would be better for a faster response, but they are typically quite busy from what I’ve heard, so there may be a delay in actually connecting.
Honestly MatchPay support is a non entity. They will not respond to emails. They will never enter the live chat. I don’t think they actually have any CS staff. On several occasions I’ve made dedicated efforts to get in touch with somebody, anybody, even a chatbot, all for nothing. Anymore I use MatchPay making the assumption that if something goes sideways there will be zero support from them.
If anyone has ever actually had an interaction with an employee from MatchPay I’d love to hear about it. How long ago was it, and how were you able to reach them?
I am wondering how to access money that says “Available in Match Pay” it is only 9 dollars but I want to play with it but Match Pay says that I have to contact the website where the money is actually in. I just want the money to be switched from “available in match pay” to be able to play it.
Hi @stakkedoff,
We truly appreciate you sharing your experience, and we’re really sorry to hear about the challenges you’ve faced in trying to reach MatchPay support. We understand how frustrating it can be when you need assistance and aren’t able to get a response. In the meantime, if there’s a specific issue you’re currently dealing with, please feel free to share the details with us through private message and we’ll do our best to assist where we can.
Thank you again for your feedback—we value your voice and patience.
Hi @Willybum,
Thanks for reaching out! If your funds are showing as “Available in MatchPay,” they’re currently stored within your MatchPay wallet and not yet deposited into your account.
To use those funds for play, you’ll need to log in to your account on our site, go to the cashier section, select MatchPay as your deposit method, and then complete the process to move the funds from MatchPay into your playable balance. However be advised the minimum deposit will be $10
If you run into any issues during this process, feel free to let us know—we’re happy to help guide you through it!
Thanks again for your patience and understanding.
@Akhilla i think pm has been removed to individual moderators. if you initiate one with me I think it works still though. I would like to speak with someone, although I’m unsure what you guys would be able to do.
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Sent you PM.