I have 2 trades on matchpay equaling $600 both people said they sent credits although they didn’t. Yesterday it wasn’t even an option to “chat now” today it’s an option but no representative comes to the chat. I’ve sent 2 emails and looking in the matchpay chat it clearly says in both that it’s not sent. By other people. How can I get help with this. Is there a number or anything for matchpay? I’ve also sent 2 emails
There is an email option, and also a live chat option available on their website.
Live chat would be better for a faster response, but they are typically quite busy from what I’ve heard, so there may be a delay in actually connecting.
Honestly MatchPay support is a non entity. They will not respond to emails. They will never enter the live chat. I don’t think they actually have any CS staff. On several occasions I’ve made dedicated efforts to get in touch with somebody, anybody, even a chatbot, all for nothing. Anymore I use MatchPay making the assumption that if something goes sideways there will be zero support from them.
If anyone has ever actually had an interaction with an employee from MatchPay I’d love to hear about it. How long ago was it, and how were you able to reach them?