Need help making withdrawal

The system keeps telling me that one of my recent crypto deposits hasn’t fully cleared yet so I need to wait to submit my withdrawal request until later. Both have at least 12 confirmations on the blockchain. So what’s going on? Chat support isn’t being very helpful. Can one of the @moderators please look into this for me?? Ty

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Hi @TheChef82, apologies for the delay can you please retry to process the withdrawal should be good now.

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Thank you :pray:

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