No bonus rewarded on Year of the Rabbit

For sure twice I get three scatters, but I believe three times during a single game play I hit three scatters and was rewarded no bonus… of course there is no info on the game during gameplay, so I didn’t realize that I had in fact hit a bonus. I’ve been trying to tell customer service via live chat, but I’ve been waiting, and waiting, and waiting…. Please help?

I’m pretty sure the scatters need to be 3 in a row starting from column #1. It is supposed to be similar to 88 fortunes slots in regular casinos. However I know the rules don’t clearly say that on the game so it is very misleading

I looked into the game rules and it seems like the Scatters should be on the reels 1, 2, and 3 to trigger the Free Spins.

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Beautiful!