I’ve been trying for a week now and can’t get anyone on the chat line
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Same
This is simply down to the large volume of contact, but they are available 24/7
If it’s down right now due to “high volume”…how are they available 24/7??
Lmao…you gotta be joking with me with that BS 
It is because only so many can be in a que an once time, it will not let you que if all the slots are full.