**Notice: Deposit/Withdrawal and Service Issues – April 20–21, 2025**

Updates
#29

I tried messaging with four agents and waited 20 minutes each before closing. I even called the customer service number it was on hold for 30 minutes before finally hanging up. Why can I not get any assistance from ignition Casino

1 Like
#30

Same. Missing 2 deposits and cant get customer service.

1 Like
#34

Total bs i tried to makena withdrawal amd wouldnt you know it customer service is down. Has this happened before? Anyone know how long this is gonna take?

#35

It would be nice if we could get some kind of info on whats going on.

2 Likes
#36

Yeah. Idk they usually at least attempt to acknowledge issue and/or chat works, moderators are present. This seems like some type of major incident. Idk. Very odd

1 Like
#37

Ive been waiting on a lighting bitcoin withdrawal since 3pm, its 11pm now, and with support down this entire situation isnt goving me a good feeling

#38

different casino on an earlier day this week I hit a $50 plinko ball for 1000X played 10 more balls and immediately went to withdraw a portion of it said I wasn’t allowed because my balance was to low. talked to support and they said my plinko had hit a 0.2 and not a 1000x … went back to game and sure as turd my balance was $10. but how did I play the extra 10 balls? I went back and asked support and they said game error the win was void. I’ve noticed a lot of funny things happening on online casinos lately

#41

over the last two weeks or so I have been using BTC lightning for withdrawls almost daily, and three or four times, out of probably 12, did not instant process. whenever that would happen I just chat customer support real quick and have them cancel it, and then Id redo it and it would go instant. Or I just use ETH and the withdrawls have been within 5 minutes as of late. obviously CS is down right now but BTC lightning withdrawls are always supposed to be instant. If they don’t instant process, something went wrong. and that’s what I tell CS when they try to tell me wait 24 hours. I say, no thanks, just cancel my withdrawl please and thanks

#42

Its been pending review this entire time, and CS is down so i cant really do anything either

#43

Just tried CS and it seems like they’re down. The bigger problem is there was no warning of maintenance! So everyone better get bonus miles added. Especially since deposits and withdrawals are stuck in the balance. This isn’t how you handle finances of the players. Ignition Casino better make it right and give thorough explanation.

#45

@Akhilla hey, hope all is ok, well. What’s going on if you can shed some light or help??

#46

I would like to take my money elsewhere but everything seems to be frozen. Can someone please help us?

1 Like
#47

This is still being worked on guys, unfortunately we have no updates as of yet.

#48

You guys should be in the used car buisness not the casino buisness a bunch of hustlers and cheats …hell i could atleast go talk to a used car sales man after he rips me off …you guys just go silent and flee…i want my money back or double my deposit thats missing

2 Likes
#49

Nobody is silent, but we have no updates we are able to provide right now i’m afraid

#50

Made a deposit last night, it has over 50 confirmations. Figured it was a glitch, so made another this morning and nothing. Then decided maybe check forums, and low and behold there are issues.

Maybe put that on the homepage, so my money is not sitting in limbo?

1 Like
#51

Hello everyone,

We currently don’t have any updates to share, and access to most of our tools is still limited. We’re aware of the ongoing issues and want to assure you that resolving them remains a top priority for our team.

Thank you for your continued patience and understanding.

#52

Basically there’s no accountability for deposits and withdrawals missing. It’s obvious that something significant is happening. Enough to pause all transactions for hours with no warning. We had to literally post about maintenance to get a disclaimer up. This place has slowed down and it’s very suspicious. If bonus miles are not added there will be more issues.

2 Likes
#53

There was a disclaimer up as soon as we could gain access ourselves. Customer Services are still offline and we are awaiting an update.

#54

Hi Everyone,

Thank you for your patience and understanding. Currently, we’re facing some internal technical difficulties that are restricting our access to essential tools, which may impact our ability to assist you as usual.

Please be assured that our team are actively working to resolve these issues as swiftly as possible. We appreciate your continued support and cooperation.