The only disclaimer is that customer service is not available and maintenance. Should say, deposit issues, or deposits not showing up. Without this info, people will deposit then wait, then get frustrated, which is not good for the company. just saying
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Exactly! No disclaimer when i log in. Only when i try to use chat. Very shady the fact that how many people have tried to make a deposit in the 12 hours that i know of deposits not working.
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Hi @Backwoodsraider , Thank you for bringing that to our attention. We completely understand your perspective, and to keep everyone informed, we’ve placed a banner on the forum regarding the ongoing technical issues. We’ve also communicated that Customer Support is currently unavailable. We truly appreciate your understanding during this time.
Hi @faeriegirl2009 , Thank you for your patience. As soon as we received reports of technical issues, we promptly posted a banner on the forum and created a dedicated thread to centralize all related information. We sincerely hope you understand that we are working diligently to resolve these issues, as this is a priority for us as much as it is for everyone.
Also, am i going to have to follow up with customer service on the 2 deposits i have sitting out there? Or will they show in my account automatically when this is all resolved?
Hi @Backwoodsraider , if things are back to normal, please be assured that this matter will be thoroughly reviewed, with particular attention to the deposit you made. We are hopeful that everything will be back in order soon. As moderators, we share the same desire as everyone here for a swift resolution to any outstanding issues.
I do hope there is some kind of compensation for this hassle. Understand you all do not handle that, but the site needs to make this right
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@Backwoodsraider , Fingers crossed that we’ll have this sorted out for everyone very soon! We’ll definitely keep you all in the loop with any updates. Thanks so much for your continued understanding.
Is there any time frame estimation? I really need my withdrawal!
Unfortunately we have received nothing at this time, and have very limited contact to other departments,
Checked the other sister sites, apparently this is affecting all of the .lv locations. guessing it is going to a while. ah well, i heard there was this green stuff outside, some call it grass, i think i’ll go take a look
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No my issue is nothing posted on the site itself when you login. So how many people are making deposits or withdrawals not know there is an issue ? Only if they come to the forum page? Not everyone even knows about the forum page. Not right. Need to let people know before hand.
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There is a banner onsite so I believe?
There is not. I just logged in.
Not on mine.
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You can see my screenshot. There is no notice there.
Only one sister site is showing a notice.
You can try clearing cache and cookies, but there is one there i can see it.
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