Please explain!

So this is the second time this has happened to me now and I don’t understand it. Of course IT’S IMPOSSIBLE to get through to anybody on chat so here I am.
I am trying to make a withdrawal and it is yelling me that “I have a crypto currency transaction that is not complete and I cannot make a withdrawal at this time”!!! Please fix this? I want to withdrawal my money before i end up spending it.

I believe the withdrawal was now completed