Please read... horrible just horrible!

TITLE TO MODERATORS
" Look at my account please"

Please look over my account and deem me ELGIBLE FOR A FREE BONUS

Jhard962613 (PLAYER)
2h
Hey guys hope your having a good night…
I’ve been with the casino going on 2 years now, I’ve deposited a whole lot using bitcoin than I’ve ever withdrawan and up to the past Week I’ve Deposited everyday for months. and the only reason i didn’t deposit a lot this last week was because i couldn’t get anything for my birthday because i was only a gold level. which i think is pretty good considering i reached that in a years time. That was upsetting…Anyways i never feel like the casino appreciates my loyalty because i never get any kind of free play, sorry hardly ever and it would be nice. I’m only told you have bonuses to use, but i can’t ever get through those deposit bonuses playthroughs so why would you make me use them in order to get a non Deposit bonus. that seems a little harsh. can someone please look at my account and then honestly tell me i don’t deserve some kind of free play.
thank you for looking into this for me.

Davy
Forum Moderator
15m
I’m afraid we would be unable to issue a bonus for you

Jhard962613 (PLAYER)
14m
That was fast did you even take the time to look at my account

Jhard962613 (PLAYER)
13m
Just saying it took you a minute to get back to me??? Really fast to take all of my inquiries seriously enough to look at!!!

Davy
Forum Moderator
12m
Yes, the account was checked. You have bonuses available to use.

Jhard962613
7m
The whole reason for asking for a no deposit bonus is because I’ve already deposited all my money into your casino. Besides how fair is it to make someone use a deposit bonus with a playthrough that, well, unrealistically i cannot get through. I would just lose my money. AGAIN!!!
So you’re telling me, as a LOYAL PLAYER at this casino, i absolutely cannot get any kind of APPRECIATION FREE PLAY or bonus

  • SINCE WHEN WERE YOU FORCED TO USE UP ALL OF YOUR DEPOSIT BONUSES IN YOUR ACCOUNT BEFORE BEING ELIGIBLE FOR A FREE BONUS??? PRESSURED INTO USING BONUSES WITH PLAYTHROUGHS THAT ARE AGAINST YOU FROM THE START IN ORDER TO BE SHOWN SOME KIND OF PLAYER APPRECIATION.!!! I HAVE NO WORDS FOR HOW HORRIBLE THIS IS AND HOW BAD PLAYERS ARE BEING TREATED AT THIS CASINO. HOPE SOME PEOPLE GET TO READ HOW OUTLANDISH THIS CASINOS WAY OF TREATING LONG TIME LOYAL PLAYERS HAS BECOME. !!!
3 Likes

This is the procedure we follow unfortunately.

1 Like

They don’t care about their loyal players who deposit consistently. Customer service does absolutely nothing but waste your time and tell you no. I definitely feel you. It’s sad but true.

3 Likes

It is VERY unfortunate.

1 Like

Seriously. They should be ASHAME

2 Likes

I’ve reached diamond level recently after joining about 9 months ago and they follow this procedure for me too so don’t feel too bad

3 Likes