It took me 50 minutes to find out what happened in a hand of poker in which i was disconnected after going all in. I provided my cards, position the other players position and the amounts of all bets. the chat person said we both had ak and that I won. But she would not give me the hand number so I could check on it tomorrow which i dont understand. If we could talk directly with your agents it would be so much more efficient and how can she not give me the hand number, that does not make sense?
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I’m sorry to know your experience was so difficult. I will certainly pass this feedback unto the relevant department.
Could you explain to me why they would not give me the hand number of the hand that I was disconnected from?
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If you have access to a laptop or desktop computer. You should easily be able to find the hand you’re looking for using the download version of the poker client.
Confirm you can access the download version and I’ll guide you.
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