Poker Hand Download Option Missing

In the Ignition Poker client, I can view my hand history, but even after a few days, I cannot download any of my hand history. Tutorials point to a link to that should be available in the client after 24 hours, but there is no button to download any of hands. Has anyone else experienced this problem?

Side issue that may or may not be related: I also can’t select my preferred seat from the poker client. I can still pick my preferred seats from the web client however and that transfers in to the client.